Terms & Conditions
By using AV Pharma you agree to the terms below. Please read them carefully before placing an order or booking a consultation.
Use of the platform
AV Pharma connects you with doctors, diagnostic labs, pharmacies and health packages. You agree to provide accurate information and to use the services only for lawful, personal healthcare needs.
Appointments & orders
Appointment slots and product availability are shown in real time but may change. Confirmation is subject to the doctor’s or partner’s acceptance. Prices include applicable taxes shown at checkout.
Payments & refunds
Payments are processed securely via our payment partner. Eligible refunds are credited to the original payment method or your AV Pharma wallet as per the cancellation policy of each service.
Medical disclaimer
Information on the platform is for general guidance and does not replace professional medical advice. Always follow the treating doctor’s instructions and call emergency services for urgent conditions.
Account & liability
You are responsible for keeping your login secure. AV Pharma is not liable for outcomes arising from third-party providers, incorrect information supplied by you, or events beyond our reasonable control.
Questions? Reach us via the Help & Support page.